IK IT Solutions

Services

What we build, starting with your leads

Four kinds of work, one goal: fewer lost enquiries and less routine for your team. Most projects start with a chatbot and grow from there.

Services / 01 · Where most clients start

AI chatbots and lead handling

A chatbot that answers enquiries the moment they arrive, asks the questions your team would ask, and passes on only what is worth a call, with the whole conversation attached.

What you get

  • Answers from your own information: services, areas, opening hours, FAQs
  • Your qualifying questions, asked in the visitor's language
  • Calls booked in your calendar, leads created in your CRM
  • A person takes over whenever the bot should not answer
Channels
  • Website chat
  • WhatsApp
  • Instagram
  • Email

A typical first project

A website and WhatsApp bot for one service line, connected to your CRM, live after testing on your real enquiries.

Book a free call
Website chatExample
  1. Hi, do you install heat pumps in Utrecht? We need a quote this month.
  2. Yes, we cover Utrecht. Is it a house or an apartment, and roughly how big?
  3. A house, about 120 m².
  4. Thanks. I have booked a call with our advisor for tomorrow at 10:00. You will get a confirmation by email.
QualifiedLead and call sent to your CRM
An example conversation, not a client's data.

Services / 02

CRM systems

One place for every lead, client and deal, set up around how your team already sells, so nobody keeps the pipeline in their head or a spreadsheet.

  • Pipeline stages that match your sales process
  • Leads from every channel arrive in it on their own
  • Your existing contacts moved over, cleaned up
Talk about your CRM

Services / 03

Business automations

The repetitive steps between your tools, done for you: follow-ups, reminders, reports and data entry.

  • Follow-up messages when a lead goes quiet
  • Weekly reports put together and sent
  • Data copied between systems without retyping
Talk about automations

Services / 04

Custom apps

Internal tools and client portals for the cases where off-the-shelf software doesn't fit the way you work.

  • Built for your process, not the other way round
  • Connected to the chatbot and CRM you already have
  • Maintained by the people who built it
Talk about an app

Not sure where to start?

Tell us where enquiries or hours get lost. We'll suggest the first step in a free 30-minute call. Every project gets a written quote after that call.

Book a free call